Knowledge Services

DFR - Eligibility Specialist Working Lead (R10)

Job Post Information* : Posted Date 2 months ago(2/8/2023 2:11 PM)
Job City
New Castle
Job State


THIS POSITION IS LOCATED IN HENRY, WAYNE, UNION, FRANKLIN COUNTIES (the primary location for this individual will be dependent upon the candidate selected)


Knowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This position is responsible for mentoring the Eligibility Specialists that are assisting Indiana residents who are applying and/or receiving public assistance.


The Eligibility Specialist Working Lead will act as a liaison between Knowledge Services, DFR Management, and the Eligibility Specialist. The ideal candidate will be highly organized and have the ability to work collaboratively with current Eligibility Specialists. A current understanding of Eligibility Specialist job duties and expectations is essential.


Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing, and more.


As such, Knowledge Services is committed to providing growth opportunities – in our company, in each team member, and in our relationships.  We believe titles do not define a person but provide a framework for each person’s endless potential.  Our focus on improving our team, product, and processes drive us every day.  We are guided by our four Pillars that set the foundation of who we are and how we conduct business:  Knowledge, Integrity, Innovation, and Service. 


  • Mentor Eligibility Specialists staff
  • Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
  • Support and coach ALL Eligibility Specialist staff
  • Ensure policies and procedures are followed as instructed by DFR Local Office Management
  • Instruct and implement procedural changes from management
  • Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
  • Provides further direction and ongoing training to Eligibility Specialist staff
  • Provide training support for case reviews for Eligibility Specialist staff
  • Provide coaching for QA scorecards 
  • Production support provided as needed


  • Eligibility Specialist experience is required
  • Highly organized and analytical
  • Able to provide clear and concise direction
  • Leadership skills
  • Patience in working with others
  • Strong written and verbal skills
  • Solid computer skills, including Word, Excel, and Outlook
  • Independent worker who is a self-starter
  • Strong customer service background
  • Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
  • 2 years’ experience is desired

This position is one where you can make an immediate impact on your community and those that work as an Eligibility Specialist. You will be provided ongoing training to give you the skills to be successful in this role. 


If you are looking for a position that could be the next step in your career, apply now for immediate consideration.


 Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements:  Ability to see information in print and/or electronically.

Location:  The primary location for this individual will be dependent upon candidate selection, but the Working Lead will make office visits as assigned. 


Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.




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