THIS POSITION IS LOCATED IN JEFFERSONVILLE, IN

Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.

Knowledge Services,  established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America.  Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services.  We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.

• Eligibility Specialist gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets State policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial/legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into State database
• Respond to all inquiries in a timely manner via phone or email

• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Strong oral and written communication skills
• Basic Math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor
• Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment/training programs
• Previous experinece as a Case Manager, Eligibilty Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply

The Eligibility Specialist position is an opportunity where you can make an immediate impact on you community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. 

If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Vision requirements:  Ability to see information in print and/or electronically.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDDFR